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GENERAL TERMS AND CONDITIONS OF SALE on www.beverley-distribution.com
Online sales site specialising in well-being, beauty, spa and fitness equipment and face and body cosmetics managed by BODYSELECT SARL (corporate name) - BODYCOCOON WELLNESS FRANCE (trade name).


1. PURPOSE
The purpose of these general terms and conditions of sale is to inform any potential consumer of the terms and conditions under which BODYSELECT SARL - BODYCOCOON WELLNESS FRANCE, hereinafter referred to as the seller, sells products and/or gift invitations and/or skincare services. 
They define the rights and obligations of the parties in the context of the sale by the seller to the consumer. 
They apply, without restriction or reserve, to all sales, by the company BODYSELECT SARL - BODYCOCOON WELLNESS FRANCE, domiciled at 8, Rue de l'Artisanat - 74140 DOUVAINE, and registered with the RC THONON under N°B495.112.807 - SIRET: 495 112 807 00021. It is represented by Mr Denis GOEHRY. 
Consequently, the fact that any person purchases a product and/or a gift invitation and/or a treatment implies full and complete acceptance of these general terms and conditions of sale, which the purchaser acknowledges having read prior to his/her purchase.


2. DECLARATION
The purchaser, prior to his/her purchase, declares that he/she has full legal capacity to enter into a commitment under these conditions.


3. PRICES
Prices include, where applicable, the value added tax (VAT) in force on the day of the order and any change in the applicable VAT rate will automatically be reflected in the price of the products and/or gift invitations and/or treatments sold by the seller. Sales prices may be modified by the seller at any time. The purchaser will be informed of any such changes prior to any purchase. VAT does not necessarily apply to exports, depending on the country of destination. Current French customs tax regulations apply.


4. CHARACTERISTICS OF PRODUCTS, GIFT INVITATIONS AND TREATMENTS
The Purchaser may, prior to his/her purchase, acquaint himself/herself with the essential characteristics of the products and/or Gift Invitations and/or treatments that he/she wishes to purchase, on the Vendor's Internet Site, by email or by telephone.
The Buyer selects one or more products and/or one or more Gift Invitations and/or one or more treatments from the various categories offered by the seller.


5. ORDERS

How do I place an order?
It's very easy. You can use the search engine on our main page (represented by a magnifying glass in the orange menu at the top of the page) by entering the name of what you are looking for, or by using our filters, which you will also find in the orange bar menu, to target your search as closely as possible to your needs. You can also browse our menu of categories.
When you find the item you're looking for, and if you want to buy it, click on Add to basket and you'll see the list of items you've added. You can then make any changes you wish, such as changing the quantity of an item or removing an item from the basket.
If you wish to continue shopping, click on the Continue Shopping button. If this is your first purchase, you must fill in the form with your details so that delivery can be carried out correctly. Make sure you choose to create an account according to your profile: either for professional use or for private/private use.
If you are already a customer and have registered, simply click on the Log in button and enter your username (email) and password.
Select your preferred delivery and payment method.
If everything is correct, you will see a message on the screen telling you that the order has been completed and you will receive a confirmation e-mail with all the details of your order.


Which countries do you ship to?
We currently deliver to the following countries Germany, Andorra, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, France (mainland), France (overseas departments and territories: Guadeloupe, Martinique, Guyane, La Réunion, Mayotte, Saint Barthélemy, Saint Martin, Saint Pierre et Miquelon, New Caledonia, Wallis and Futuna, French Polynesia), Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal (mainland), Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom). If your country is not on the list, this means that we unfortunately do not offer delivery at the moment. Please note that some of our brands are not authorised to be shipped to certain countries. There are also certain restrictions in the case of bulky, heavy, electronic products or products considered to be flammable materials. In all cases, we will inform you of this during the ordering process.

When will I receive my order?
To find out the status of your order, please go to My Account > My Orders > and click on the order number so that you can see all the details and the estimated delivery date.when your product leaves the warehouse, we will send you an e-mail with the tracking link so that you can find out where your order is at all times. You will also receive tracking notifications from each carrier, so that you can manage how and when your parcel should be delivered to you (if you are absent from a depot or a relay, for example); you can also collect your parcel from the carrier's depots in your area or change the delivery address.You can find the estimated delivery date for each product on our site in your account.When delivery times are 3 to 5 days, 1 week, etc., this means that the products are subject to availability, IMPORTANT: Your order may be partially delivered when not all items in the order are available. The balance of the order will be dispatched at our expense at no extra cost to you when the missing items are available.


Can I track my order at any time?
Yes, when your order leaves the warehouse, we will send you an e-mail with a link so that you can track the shipment and contact the carrier if necessary. You will also have the option of collecting your parcel from the carrier in your area or changing the delivery address.


How can I change or cancel my order?
If you wish to change or add an item (while the order is still being prepared), or change the delivery details, please contact us quickly by email or telephone on +33 644 93 42 80 and give us your order number so that we can make the changes as quickly as possible.
Outside Customer Service opening hours (9.00-18.00), you can contact us by e-mail by clicking here.

IMPORTANT: If you wish to cancel your order, you can do so by going to My account > My orders, selecting the order and sending us a message mentioning the item reference in the drop-down menu that will appear in the subject line of the message. The order can only be cancelled if it is not being prepared or has already been prepared, and before it leaves our warehouse. 

How can I request an invoice?
Once the order has been paid for, you will receive confirmation by email with the invoice. To download your invoice, the order must be paid for and validated. You need to access your account and view your invoice in the list of past orders. In this section, you can modify or validate your invoicing details and generate your invoice.


6. PAYMENT METHODS
What payment methods can I use?

Our main payment methods are as follows:

Credit card
Credit and debit cards (MasterCard, Visa and Visa Electron), with our payment partner Stripe which guarantees the security of your payments. Stripe also gives you access to the payment methods of its partners.

PayPal
You can pay quickly and securely using your PayPal account, without sharing any financial information with BodySelect.
You can pay in instalments according to PayPal's terms and conditions, limited to a maximum of €2000 (two thousand) in 4 payments.

Bank transfer
Your order will be activated as soon as we receive the full amount agreed; it will be sent when we have all the products, or in separate shipments depending on stock availability. We prefer to deliver orders quickly, and will cover the cost of any additional deliveries.
Our bank details are as follows:
Beneficiary: BODYSELECT SARL - 8, Rue de l'Artisanat - 74140 DOUVAINE - France
Current account number IBAN: FR76 1009 6182 2900 0823 8730 186 - BIC/SWIFT: CMCIFRPP
Bank: CIC DOUVAINE - 23, Rue du Centre - 74140 DOUVAINE - Tel: 04 50 14 00 17

Payment in instalments
You can pay in instalments with :
- PayPal is a fast, simple and secure financing system. You need to have a PayPal account and meet PayPal's criteria to benefit from payment in 4 instalments free of charge. When you place your order, the first payment is settled and the rest is automatically debited from your card over the following months as indicated on the order confirmation. Please note that the payment methods offered may vary depending on the destination country. Once you have added all the items to your basket and selected the shipping method, all the payment methods available for the destination country of your order will be displayed.


7. SHIPPING AND DELIVERY CONDITIONS

Are delivery costs free?

In France and Europe, delivery is free of charge for small orders of equipment, cosmetics and food supplements weighing less than 30 kg and with a total purchase price of more than €350 excluding VAT.

The following equipment - bulky and requiring special handling, or even installation by experts - is subject to a quote and a specific offer in most cases, particularly after estimating all transport and delivery costs:
- BodyCocoon: FitnessPro, Alpha2010, AlphaFuzion, Alphaled, RelaxWell, SlimWell, Rejuvapod, Spajet, IRH, AquaIR, SpaOceana...
- Sauna, RedtFit Room...
- Other bulky equipment: PowerMag, TrioIshape, Pressothérapie various models, Starvac, PowerPlate various models, etc...
Orders placed directly in our shop for the above equipment will only be validated and confirmed by us after exchange with our customer service department.

For other countries, delivery charges vary according to destination.
Prices are displayed during the order process and vary according to delivery times, weight and final destination. The choice depends on the product and destination.
For orders of less than €350, delivery charges will apply depending on the weight of the order, the carrier and the delivery option. Standard deliveries in France and Europe are made using the Colissimo, Chronopost, GLS and DHL transport companies, depending on the country.

If the contact details provided are incorrect, or if we have any doubts about the delivery address, we will ask you for additional information, and we would ask you to inform us as soon as possible, as an incorrect address will result in a delay in delivery of the product, or even an impossibility of delivery if we consider that delivery cannot be made. 
Most carriers ask for a telephone number in case of doubt or to contact the recipient locally. We therefore ask you to include this number in the contact details you enter when creating your account.
Bulky or heavy orders will generally be delivered directly by us, subject to an estimate and prior appointment.
Depending on the options we offer and the scheduling, we will need your help to assemble the product at your premises.

Is it possible to receive an order in 48 hours?
Yes, for products for which this is indicated on the product sheet and subject to availability, you will have the option of delivery the next day + 2 (working day), provided that the order is placed before 12.00 noon on the previous day, and also depending on your geographical location. For some products, 24-hour delivery is also possible, but this depends on the carrier, and we cannot guarantee 100% delivery within this timeframe.

Do I have to pay anything when I receive my order?
All charges will be shown in your basket before you finalise the order and will also include postage costs.
IMPORTANT: For shipments to areas where additional charges are applied by customs and taxes, these will have to be paid in the destination area by the receiver of the order.

What happens if I'm not at home at the time of delivery?
If you are not at home at the time of delivery, the delivery person will leave you a calling card so that you can contact the transport company to arrange a second delivery. Normally, this will be made the following day, although the time slot will be determined by the carrier. You can also collect the parcel directly from the carrier's depot in your area.

Here are the telephone numbers of the carriers operating in France:
- Colissimo: +33 825 87 88 88
- GLS: +33 08 06 00 60 06
- DHL: +33 1 41 62 91 22


8. RETURNS AND EXCHANGES

Is it possible to return a product?

You have up to 15 days to make a return or exchange from the time you receive your order.
For returns within France, you must send us a request so that a carrier can collect it from the address you give us.
If you decide to have your return collected from the delivery address indicated in your order, you will not need to print anything out; all you have to do is prepare the parcel for collection.
This service costs a minimum of 20 euros, or the price of one-way transport for a parcel weighing less than 30 kg, and the time taken to refund your order is between 6 and 10 working days.
You can also return the parcel yourself, at your own expense, respecting the integrity of the packaging and the return conditions indicated above.

Below you will find information on the steps to take when returning goods:

A. Returns from your home in France :

1 - Log into your account and tell us what you want to return
Log on to www.beverley-distribution.com with your user details and go to My account > My orders.
Go to your order, then send us a message indicating the order reference and the reason for the return in the subject line.
We will confirm the return and send you instructions for returning your parcel by email.

2 - Prepare the parcel
Prepare the items to be returned, unused, with their original packaging and labelling. 
Use the same package in which you received your order, or a package of a similar size, to ensure that your return is in perfect condition. 

Packaging conditions
The product must be in the same condition as when you received it and must retain its original packaging and labelling. Under no circumstances will we accept a product that has been used by the customer or whose packaging has been damaged.

3 - Management of returns and refunds
Once the product has been received in our warehouse, we will check that the conditions set out above have been met and we will proceed to refund your purchase. 
This process can take between 6 and 10 working days from the time we receive the parcel until you receive your money back. 
We will refund you using the same method of payment you used to make your purchase. In the case of payment by bank transfer, please indicate the account number where the amount will be paid. 
You may also return the parcel yourself, at your own expense, respecting the integrity of the packaging and the return conditions indicated above.

B. Returns from outside France:

If steps 1 to 3 above apply, we will ask you to call or e-mail us to agree on the appropriate formula.

C. Various questions: size, exchange, return costs

How do I know what size I am?
We can advise and help you choose your size at any time. The recommendations we offer are always based on real data from customers who have already bought and are satisfied with the size they have chosen.
That's why we've included a chart in some of our products (EMS suits in particular) to help guide you to the size you should choose. 

How can I return or exchange a product?
It's very simple! Contact us at info@beverley-distribution.com or by telephone on +33 644 93 4280 to find out how to proceed. Conditions differ depending on the country, product or equipment delivered.

Will there be any handling charges if I return a product?
In France, the return handling fee is €15. You will have the option of requesting collection of the parcel from your home via the GLS transport agency at a cost of €25 if it weighs less than 15 kg, or €45 for heavy/bulky products weighing between 15 and 30 kg. Above this weight, a specific quote is required for validation. However, if you have any doubts, we invite you to contact us to discuss the matter in person, as this often prevents errors and misunderstandings.

Are there any items that cannot be returned or exchanged?
Returns and exchanges of the following products are not accepted:

• Cosmetic products that have not expired or been used
• Food and nutritional supplements
  
  

What should I do if I receive a damaged product or a parcel in poor condition?
When you receive your parcel, it is very important that the packaging and the product are in perfect condition. If not, you should not accept delivery of the parcel, unless you notify us when you receive it so that we can check it later. If you detect any incident, you must notify us within a maximum of 24 hours of receipt, as we must inform the transport company, open a claims file and claim the damage.
For the claim, we will need an e-mail with photos of the package (damaged external condition, crushed, etc...), the damaged item received, and the transport label used (usually in the transparent plastic sleeve) to info(at)beverley-distribution.com.
We will replace the damaged products as soon as possible. If this is not possible, you will have the choice between a credit note or a refund for the damaged products/your order.

What should I do if my order is incorrect or incomplete?
We make every effort to ensure that you receive the products you have ordered correctly and that you are not disappointed. However, if you notice an incident (incorrect or missing product), please contact us and we will do our best to make a replacement and deliver the correct product to you. If the products are out of stock, we will usually send you the balance of your order as soon as we receive the missing products in our premises, and we will pay all the postage costs for this second shipment; if the products are no longer available at all, we will give you a credit note or reimburse you for the missing items that have not been delivered. In the latter case, we will get back to you to decide which of the 2 options (credit note or refund) you would like to take.

How does the repair and service guarantee work?
All products purchased from Beverley Distribution Europe - BodySelect are covered by the 2 manufacturer and distributor warranties, which cover manufacturing defects and faulty workmanship.

The equipment purchased is delivered with an invoice stating the warranty period (from 12 to 24 months for new products, or from 6 to 24 months for demonstration, second-hand or reconditioned equipment) and the terms of the warranty; the invoice is proof of the period covered by the warranty. The costs are borne by our services in accordance with the contractually stipulated conditions, or by the purchaser if he is responsible for the breakage and defect.

Beyond the contractual guarantee, we will manage repairs and replacement of parts as part of our after-sales service; in the event of an after-sales service request for an intervention, we will give you a reply as quickly as possible.

If a waiting time is necessary for a part, and this depends on the technical service of each brand, we will let you know as soon as possible. Our partners react quickly to our requests. The decision to change or repair the item will depend on the complexity of the repair, the cost, the lead time and the skills required. If the brand claims the item back from us, we will send you the label by e-mail so that the return is free of charge, informing you of the nearest points to your home where you can drop off the parcel.

If the guarantee is accepted, we will deliver the new or repaired product to you free of charge. Beverley Distribution Europe - BodySelect does not cover general wear and tear. Beverley Distribution Europe - BodySelect will not accept wet garments (EMs suits, gowns, etc.), products that generate a bad odour, or products that cause physical pain (e.g. blisters).

Damage caused by external factors will not be taken into account: friction, sharp objects, chemicals, etc. EMS suits are considered very delicate products, as their material is sensitive and easily damaged. Tears and cracks will not be covered by the manufacturer's warranty. We recommend that you put them on carefully, and always using gloves (sharp fingernails). After the initial 15 day period, Beverley Distribution Europe - BodySelect reserves the right to repair/replace any defective component under warranty.
Any product repaired or replaced under warranty is covered by the remaining life of the original product.


9. LIABILITY
It is the User's responsibility to make any checks that seem necessary or appropriate before proceeding with any purchase of services from our team on the seller's Site.
In the event of pregnancy, and whatever the treatment, the User is advised to seek the prior advice of his/her doctor, as well as that of the institute to which he/she wishes to go. The same applies to frail people, such as, but not limited to, the elderly, people with heart or blood pressure problems, people with allergies, etc.
In the case of minors, parents are responsible for checking that they are allowed access to the institute. We accept no responsibility in the event of medical contraindications, medication, illness or pregnancy.
On our premises, we recommend that you take care of your valuables, as the establishment cannot be held responsible for forgotten, lost or stolen items.

10. PARTIAL INVALIDITY
If one or more stipulations of these general terms and conditions of sale are held to be invalid or declared as such in application of a law, regulation or following a final decision by a competent court, the other stipulations will retain all their force and scope.

11. GIFT CARDS
The gift card is valid for one year from the date of purchase.

12. NO WAIVER
The fact that one of the parties does not take advantage of a breach by the other party of any of the obligations set out in these general terms and conditions of sale shall not be interpreted for the future as a waiver of the obligation in question.

13. INFORMATION TECHNOLOGY AND PRIVACY
The information collected by BODYSELECT SARL - BODYCOCOON WELLNESS FRANCE during any purchase is necessary for the management of BODYSELECT SARL - BODYCOCOON WELLNESS FRANCE and its partners. 
In accordance with the Data Protection Act, the buyer has the right to access, rectify, oppose and delete data concerning him/her by contacting the seller.
The buyer may receive commercial offers from BODYSELECT SARL - BODYCOCOON WELLNESS FRANCE; we do not pass on any addresses to our commercial partners, apart from the carriers responsible for delivery. If the buyer does not wish to receive proposals, he/she must uncheck the box indicating that he/she does not wish to receive this information from us; he/she may also inform the seller by mail at info@beverley-distribution.com or by post with acknowledgement of receipt by writing to : BODYSELECT SARL - BODYCOCOON WELLNESS FRANCE - 8, Rue de l'Artisanat - 74140 DOUVAINE.

14. APPLICABLE LAW
These General Terms and Conditions and the contracts concluded between the purchaser and the vendor following the order proposal are exclusively subject to French law. The application of the 1980 Vienna Convention on Contracts for the International Sale of Goods is expressly excluded.
In the event of a dispute concerning the General Terms and Conditions or the contracts concluded within their framework, exclusive jurisdiction is attributed to the competent courts within the jurisdiction of the Court of Thonon-les-Bains (France). This clause applies even in the event of a third party claim, multiple defendants and for emergency proceedings, protective proceedings, summary proceedings or by petition.